The IT & Business Process Association (IBPAP) has conducted the Global Competitiveness Assessment Test (GCAT) across 3,000 agents and 20,000 students in an effort to proactively generate industry-ready talents for the industry. GCAT, an industry-initiated assessment program, standardizes the competency assessment system for applicants in the IT-BPM sector. Included in this assessment program are learning ability (verbal and numerical), English proficiency, perceptual speed and accuracy, computer literacy, communication, learning orientation, courtesy, empathy, reliability and responsiveness. IBAP said it is on track to hit its target of 1.3 million direct employment and $25 billion in revenues.

Source: Manila Bulletin - December 28, 2013