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  June 20, 2013: Healthcare Fastest-Growing BPO Employer

The Healthcare Information Management (HIM) posted an 80 percent increase in employment last year, making it the fastest growing sector in the information technology and business process management (IT-BPM) industry last year.
According to the Information Technology Business Process Association of the Philippines (IBPAP), the healthcare sector employed 45,000 full-time employees (FTEs) or 80 percent more employees, making it the fastest-growing sector.
The IBAP cited this sector’s growth as one of the highlights when they will host global industry leaders in the annual International Outsourcing Summit (IOS) in October this year.
“Unlocking Possibilities, Creating New Vistas,” this year’s summit will focus on the implications of the global power shift, and how developing economies are paving the way for innovation and expanding business opportunities.
“For the past five years, IOS has played a significant role in supporting the development of the information technology and business process management (IT-BPM) industry and its various sectors by enhancing discourse, fostering partnerships, and promoting knowledge-sharing on issues that matter to all of us,” said Jose Mari Mercado, IBPAP president and CEO. The summit will be held October 6-8, 2013 at Makati Shangri-La.
To stay competitive, companies are tapping highly-skilled global talent from various locations to deliver key services for segments such as animation, healthcare information management, contact center, software development, and game development.
International research firm Everest Group reports that the Philippines is gaining ground in the field of software development and information technology outsourcing (ITO). The Philippine healthcare information management (HIM) sector also achieved highest growth among the sectors with US$430 million in revenues for 2012. The country also leads in the voice or contact center sector, growing 21% last year.
Game development, on the other hand, is becoming an integral component of Canada’s new digital economy with $2.3 billion in revenues in 2012 according to the Entertainment Software Association of Canada (ESAC). In the animation sector, India’s growth is estimated at 15-20% per annum with revenues at US$247 million and 80,000 in workforce.
During the summit, high-level executives, analysts and domain experts will examine global issues from the perspective of the countries or regions.
which they represent. Panel discussions and executive briefings will highlight the role of emerging economies on the industry. Delegations will also gain networking opportunities and insights from business matching sessions and the exhibition.
“This year’s IOS will be another milestone for Philippines. Industry stakeholders, both from developing countries and economic giants, will lend their perspectives on the innovative services and niche areas that build on the global IT-BPM momentum. We will also consider culture and the transformation of work as well as the industry’s impact on specific locations,” Mercado said.
Delegates attending the summit are encouraged to register early to take advantage of early bird rates until July 21, 2013.

Source: Manila Bulletin - June 20, 2013

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