A joint venture between Stellar Global and Paxys, Inc., Stellar Philippines was formed to be the main outsourcing facility for cost-effective offshore services and solutions provided by Stellar’s Australia, U.S., Canada and U.K. offices. Since its incorporation over four years ago, incorporation over four years ago, Stellar Philippines has become one of the country’s fast-rising call center and business process outsourcing (BPO) companies.
The entire Stellar network is composed of more than a dozen outsourcing centers strategically located in business districts of Sydney, Melbourne, Adeliade, Queensland and Western Australia, Montreal, Canada, Irvine, Scotland, Colorado and Texas, U.S.A. These centers showcase the formidable strength and expertise of Stellar in providing superior voice and non-voice, back-office services to its global clients covering a wide range of industries such as telecommunications, utilities, transport, finance, government and manufacturing.
To deliver its brand promise, “Excellent People deliver Excellent Results,” Stellar Philippines engages a relatively rigorous learning and development approach which includes a “Near-Hire” training program, designed for applicants who might have some minor flaws. This program aims to convert these applicants into “new hires”.
A unique feature of Stellar is its corporate culture, which revolves around the “Open Box Management (OBM)” philosophy. In a nutshell, OBM is about making employees feel like business owners and letting them in on the company’s financial reports. This type of management aims to develop the employee’s entrepreneurial spirit wherein they also share in the company’s outfit.
Now, Stellar Philippines is starting a new chapter. Expanding further, Stellar Philippines recently launched a new facility that will showcase the company’s remarkable growth in its operations.
The new Stellar Philippines corporate headquarters and state-of-the-art BPO facility will be housed at the MDC 100 building along E. Rodriguez Avenue in Libis, Quezon City, a strategic location where some of the best names in the BPO industry can be found.
“It has been our dream to move this present area in order to showcase our capabilities and make sure that we are in the radar of clients looking for the best outsourcing options on this side of the world. Being the world’s top outsourcing capital, we have always believed that the Philippines is truly ready to meet the increasing global demand for voice and back office outsourcing,” explains Edmundo Macaso, CEO of Stellar Philippines.
Aside from operational efficiency, Macaso says that Stellar Philippines places high value on its integrity and the commitment to excellence to meet business goals. Lastly, it gives credit to employees, which he describes as the cornerstone of its operations. “At Stellar, we value each individual’s merits and contributions,” he says, “that’s why we make sure that they have a comfortable, safe and healthy working environment in order for them to manage customer relationships effectively.”
Stellar is a leading global provider of call center and BPO solutions. It operates outsourcing centers around the world manned by more than 5,000 employees that collectively manage over 300 million customer interactive and 100 million transaction processes annually.

Source: Manila Bulletin - November 20, 2011